Add-on · €19 a month

Tickets

When something breaks at work, anyone can raise a ticket saying what is wrong, how urgent it is and which department should deal with it. The list shows what is overdue, what is urgent and what has nobody to do it. When the job is done you record what fixed it and what it cost, and the closed ticket becomes a read-only record.

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The ticket list with open, overdue, urgent and nobody-to-do-it counts, and each ticket showing its department, assignee, due date, status, priority, cost and status buttons.

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Tickets

What it does.

  • Raise a ticket quickly

    Say what is wrong, add details, and pick the department and priority (Low, Normal, High or Urgent). You can also set an assignee, a location and a category.

  • Routed to a department

    Tickets go to a department rather than a single person. New tickets go to the department you choose in setup unless the person raising one picks another.

  • Due date from the priority

    You set how many days each priority gets, and a new ticket's due date is filled in from it.

  • What needs attention, counted

    The top of the list counts open, overdue and urgent tickets, and how many have nobody to do them.

  • Nobody-to-do-it warning

    A ticket sent to a department with no staff and no assignee is flagged in red, and the form warns you before you save it.

  • Sensible order

    Overdue tickets come first, then Urgent, High, Normal and Low, oldest first.

  • One-tap status

    Move a ticket to Open, In progress, Blocked or Done straight from the list.

  • Cost of the fix

    Add parts with quantity and unit cost, expenses with a photo or PDF of the receipt, and time spent at an hourly rate. Flow totals them and shows the cost on the ticket card.

  • Photos and notes

    Attach photos of the fault and keep a thread of notes, each with who wrote it and when.

  • Closed tickets become records

    Record what was wrong and what fixed it. Once closed, a ticket can no longer be rewritten, only noted, reopened or printed.

  • Reopen count and change history

    A ticket that is closed and reopened shows how many times it came back, and the history lists who changed what and when.

  • Categories

    Set your own categories, so over time you can see what keeps failing.

  • PDF of a ticket

    Export any saved ticket as a PDF.

Real screens.

From the app, using a demo company.

The cost of the fix on a ticket: parts, an expense with a receipt clip, time spent and hourly rate, with the total, then the resolution box and notes.
The cost of the fix on a ticket.
An open ticket with what is wrong, details, department, priority, assignee, due date, location, category and people to keep informed.
An open ticket with all its details.
The new ticket form with the department and due date already filled in.
A new ticket with department and due date filled in.
Ticket setup: the department that receives tickets, notification choices and the number of days each priority gets.
Ticket setup.

Price.

Prices exclude VAT. Needs the Pro plan or above. See all CySo prices.

€19 / month + VAT

€22.61 incl. VAT. Tickets is an add-on on the Pro plan or above. Departments and staff come from Employees setup, so you need departments set up there to route tickets. Yearly costs the same as 10 months.

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Works well with.

EmployeesYour staff register: one record per person, with pay details, tax and social insurance numbers, and the lists your company uses.See the module EquipmentA register of your clients' vehicles, machines and tools, with when each one is next due for a service.See the module TeamAdd the people who work with you and decide exactly what each one can see and do.See the module WorkshopWork orders for a garage or repair shop, from booking the vehicle in to the invoice.See the module

Try Tickets in CySo Flow.

Start on the free plan and switch modules on from inside the app.

Open CySo Flow All modules